creative
portfolio
introducing
about me
Hi! I’m an aspiring and dedicated virtual assistant with a passion for supporting businesses and entrepreneurs in achieving their goals. With a background in Customer Service Representative for 4 years, I bring a unique blend of skills and expertise to the table.
Roshein Kristiana Mendoza
Virtual Assistant
I’ve graduated at AMA Computer College as a Senior High School. Throughout my career, I developed a strong foundation in effective communication, problem-solving, and multitasking. I excel in managing calendars, coordinating projects, handling customer inquiries, and maintaining accurate data records. My experience has taught me the importance of attention to detail and efficiency in all tasks, ensuring that I consistently deliver high-quality results.
In today's fast-paced and interconnected world, businesses and individuals often find themselves juggling multiple tasks and responsibilities. This is were virtual assistants step in to provide support, efficiency, and flexibility.
I'm excited about the opportunity to bring my skills and passion for excellence to your team. Let's work together to achieve success and make a positive impact!
MISSION
My mission is to empower businesses and individuals to thrive by providing reliable, efficient, and personalized virtual assistance. I’m dedicated to delivering exceptional support tailored to my clients unique needs, enabling them to focus on what matters most - growing businesses and achieving their goals.
Read More
vision
As a virtual assistant, you have the flexibility to work remotely, manage your own schedule, and often work with clients from diverse backgrounds and industries. You get to support individuals or businesses with various tasks, leveraging your skills and knowledge to make clients lives easier.
Read More
Education
My education at AMA Computer College has equipped me with the knowledge and skills necessary to excel as a virtual assistant and customer service representative, ensuring I can provide top-notch support and contribute to the success of any team or organization.
Read More
2016-2018
Science Technology Engineering and Mathematics
AMA Computer College
work
Experience
I had the opportunity to work with various clients based in the United States. My role involved delivering exceptional customer service, resolving inquiries and issues, and ensuring a positive customer experience across multiple channels.
The Results Companies
September 2019- September 2020
- Adhere to healthcare industry regulations, including HIPAA guidelines for patient privacy and data security
- Explain medical bills, charges, and statements to patients, addressing any billing inquiries or discrepancies.
- Verify members insurance coverage, eligibility, and benefits for medical services and procedures.
- Assist members in understanding their insurance policies, copays, deductibles, and out-of-pocket expenses.
- Assist members with prescription refills, medication inquiries, and pharmacy coordination.
- Document and escalate complaints as necessary to ensure timely resolution and follow-up.
work
Experience
iQor
October 2020 - January 2022
- Address inquiries about billing, service plans, network issues, device compatibility, and other related topics.
- Troubleshoot and resolve technical problems related to phone, internet, and cable services.
- Handle account updates, including changes in service plans, personal information, and payment methods.
- Explain billing statements and resolve discrepancies.
- Provide detailed information about the company's products and services, including promotions, bundles, and new offerings.
- Identify opportunities to upsell or cross-sell additional services and products that meet customer needs.
- Address and resolve reasons for service cancellations and offer solutions to retain customers.
work
Experience
TaskUS
January 2022 - August 2023
- Respond to customer inquiries via phone and email about their reservation.
- Assist customers with making new reservations, modifying existing bookings, and canceling reservations.
- Ensure accurate entry of reservation details into the hotel’s booking system.
- Resolve complaints and disputes in a professional and timely manner, escalating issues to higher management when necessary.
- Ensure the confidentiality and security of customer data.
- Coordinate with front desk, housekeeping, and other teams to ensure a seamless guest experience.
- Assist with navigating the hotel’s website and mobile app for reservations.
.
personal
Skills
These personal skills are the foundation of my professional effectiveness and are instrumental in delivering exceptional virtual assistant services. I am committed to using these skills to help businesses thrive and achieve their goals.
Data Entry
Administrative Task
Communication Skills
Customer Support
Problem Solving
Social Media Management
Basic Photo/Video Editing
Calendar Management
Research & Writing Report
Email Management
TOOLS
sample
WORKS
As a beginner virtual assistant, my sample works can help demonstrate my skills and capabilities to my potential clients.
01
Templates and Responses
02
Simple Photo Editing
03
Sample Video Editing
SAMPLE WORKS
As a virtual assistant, providing timely and professional responses is crucial for maintaining high levels of customer satisfaction and fostering strong relationships.
SAmplE PHOTOS
I am thrilled to present to you a curated collection of my photo editing work!
Diving into the exciting world of creating and editing videos to enhance my virtual assistant skills!
SAMPLE VIDEOS
Let’s embark on this journey together and create a productive, successful partnership. Your business deserves a virtual assistant who is dedicated, adaptable, and always eager to learn. I am confident that I can provide the support and expertise you need to thrive in today’s competitive landscape.
ThankS
For Watching
0965 556 4730
mendozaroshein@gmail.com
www.facebook.com/shinaguce